J.C. Penney Company, Inc. Complaint - Do not use Penny's for custom draperies
NAPLES, FLORIDA -- I ordered custom draperies on 3/29/11. Cost was $5000. I was promised delivery in "6 weeks or less". After six weeks, I called and was told the material was defective and was being re- ordered. No one could tell me when I could expect any answer. I have called the corporate office many times since then and the only person you can talk to is a clerk who has no authority. It has now been almost 12 weeks and they stll do not know when I can expect these drapes. Their customer service is horrible. All they keep saying is they are doing their best,. This is their workroom and they don't even have a name to call for someone in charge. I canceled the order today. In my over 40 years of business, I have never encountered such poor customer service. I have been lied to repeatedly and am now terrified that any problem I may have with the drapes will not be addressed. I would NEVER
use Penny's again. It is no wonderbtheir stock is down 40%+.