Marriott - Sandestin Florida 300 Grand Blvd Complaint - Came Back @ 5:15 Room Door Wide Open With Wedge In Door, Took A Pic.
On vacation in Florida, staying @ Marriott Sandestin 300 Grand Blvd.
Got back to our room about 5:30 after being gone all day, to our shock when we approached our room the door was wide open with the wedgie holding it open which we took pictures of. We immediately called the manager who name is Quinn, he tried making excuses for the maid, saying she just left or maybe it was maintenance etc.... We were not hearing excuses, it looked like our things had been disturbed, and to add insult to injury, she didn't clean the room. They then sent the house keeping supervisor Ms. Fionna, she said she was sorry and there's was no excuse for what happen, she would send someone back to clean room, but she could not express enough how sorry she was. Manager came back after they did the key entry investigation, offered us 1 night free out of our 3, we said we wanted to be credited for 3 nights, our privacy has been invaded, we don't know who was in our room, we had plans to go out, but we were scared, our security and plans ruined, the worse hotel stay, he said he would get back with us, been over an hour!