Dish Network Complaint - Dish Network Wreaks
Today, June 10, 2011, I received a replacement receiver from Dish Network. The receiver was installed without issue and worked fine for the first three or four hours. Then it malfunctioned to the point of being inoperative. It is Friday evening and I really had better things to do then spend time speaking to four representatives (customer service, tech support and advanced tech support)of Dish. They all asked the same questions. How many people does one have to speak with at the same organization and repeat the same identifying information? and explain the same issues over and over with unacceptable results? Their solution for the new receiver they sent me was that they would have to send a tech to my home. This option implied that I would either have to pay 95.00 for the tech or they would give me a special deal of free insurance for three months and I would have to pay 6.00 for two months and then I could cancel after that. Mind you now this is for a newly received piece of flawed equipment that they sent me and I received today! This is the worst in company policies I have had yet to come across. I believe legal steps should be taken against Dish Network and gladly look for others who may be interested in legal action against Dish. I tell them to just send me boxes to return their equipment and I will gladly go elsewhere for better service.
They tell me they can offer me a deal. It's called slight of hand. Dish is wrong in this issue and I expect to pass the word to anyone who will listen and on every site that accepts reviews. DO NOT GET DISH NETWORK. CABLE IS FAR SUPERIOR IN CUSTOMER SERVICE AND THEY STAND BEHIND THEIR EQUIPMENT. CABLE DOES NOT REQUIRE THAT YOU INSURE ANYTHING. Bottom line: DISH SUCKS!