Consumer Cellular Complaint - Stay Far, Far Away!!!
I have been using Consumer Cellular for about 3 months now and can honestly say it is the WORST cell phone service I have ever had. In the beginning, I was brought to tears (literally) trying to get a hold of these people to help me with my set up of the phones. One of my phones would not connect to their service, so I had to call them for help. I used 180 minutes(in 3 calls)trying to get someone to help me on the phone. Thank goodness the minutes are free as long as you are calling their number! But still, I spent 3 hours on the phone, mostly on hold, trying to get a person to help me. Now that the phones are working, I can tell you the phone service is horrible. I get dropped calls all the time. I can not get any calls where I work. If I get a call, I have to put my head down on my desk with the phone next to my ear in order to hear anything from the caller (I feel ridiculous!!). I am into these people for $150 (phones and start up fees). I can't afford to just switch to another carrier.
All I can say is "they got me". I am looking into going back with Verizon as soon as I can afford it. Like the other poster said, why is AARP allowing their name to be associated with this company? I feel I was fooled by AARP. I also chose this company because AARP endorsed them. Shame on AARP!! Hope this review helps some unsuspecting person. Stay far away from Consumer Cellular!