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Hughesnet Complaint - Hughesnet Canceled My Account - Satellite Internet / Customer Service
Satellite Internet / Customer Service - Complaint
Dateline: 5/28/2011
Today, Hughesnet acted with even more stupidity than usual. A month ago, I asked Hughesnet via email how much it would cost me IF I cancelled my contract on 5/28/2011. They emailed me back with the info, but stated they would cancel service on that date. I emailed back that I had not told them to cancel my service, and had not decided as yet to do so.
I blocked Hughesnet from my phone months ago, when I kept getting “returned calls” from people I couldn’t understand at all, and voicemails using up my minutes. Even the call back numbers were beyond understanding.
Anyway, I received an email from what I believe to be an actual person two weeks ago telling me when my contract would be cancelled and the procedure to return their equipment. I emailed that person that I did NOT want the contract cancelled, I simply asked about the cost. As I stopped getting emails from Hughesnet, I assumed it was taken care of. As you know, assume makes an ass out of you and me.
At around 2:00 a. m., Hughesnet took the money from my account, and cancelled my contract. When I called, they told me I had to call the billing dept. I called the billing dept. It would take a miracle to get actual help from anyone I have EVER spoken to at Hueghesnet. Do they have a special employment manual that tells them to stall, misunderstand, and above all DO NOT HELP ANYONE???????
I’m so pissed, I told them to go ahead and cancel. I’ve had it with Hughesnet---the worst internet service in the world! I plan to complain to the BBB, every consumer complaint dept I can find, and every social network I can get away with! How can the corporate Hughesnet have an excellent rating with the BBB, when all the individual companies I looked up have horrible ratings???
A list of unsolved problems I addressed to Hughesnet that wasted a total of seven hours of my phone time-WITHOUT BEING RESOLVED:
1. My download kept disappearing, even when my electricity was off for six hours. Hughesnet said someone must be jacking my signal. First of all, how can someone jack my signal when my ELECTRICITY WAS OFF? Also, I live seven miles out in the country. My nearest neighbor is my sister-in-law, who has a LAN line. The only way someone could jack my signal would be for them to be PARKED IN MY YARD, AND KNOW MY PASSWORD FOR MY ROUTER!
2. The last three months, when I would buy one bundle of tokens (which are rip offs all by themselves), I was charged for TWO bundles. I was told it’s a closed system that they have no access to, so I bought two bundles. Being told I’m a liar, even without using those exact words, is NOT something I would say to a client of mine!
3. The whole DO NOT CANCEL MY CONTRACT thing. They cancelled it anyway, since no one actually READS the emails that also have the ability to UNDERSTAND ENGLISH. I have to believe they were skimmed only, if that.
4. When I sent emails to Hughesnet, I started, ended, or both with:”DO NOT CALL ME. I HAVE BLOCKED MY PHONE SO I DO NOT WASTE ANY MORE MINUTES ON PHONE CALLS I CAN NOT UNDERSTAND.” Hughesnet response was” Someone will call you within 24 hours.” Until, that is, I pointed out that it is a violation of my privacy to ignore my request to NOT receive phone calls, which is illegal in Oklahoma. Of course, that only lasted till the next email. Can I sue? Can I make them pay for overdraft charges their idiocy has caused? Can I make it a Channel 4 consumer report? I will certainly try.
The only way I would EVER accept Hughesnet as my service provider again is with NO FAP nonsense, NO contact with any one whose SECOND language is English, and a repayment of all the overdraft fees I have had to pay because Hughesnet hires people who cannot do their jobs worth a damn,( or at least can read English well.) Way to go, Hughesnet! (SARCASM IS MY SECOND LANGUAGE)
Diana D.
PS: I didn't cancel- but their mistake will cost them several hundred dollars.
Today, Hughesnet acted with even more stupidity than usual. A month ago, I asked Hughesnet via email how much it would cost me IF I cancelled my contract on 5/28/2011. They emailed me back with the info, but stated they would cancel service on that date. I emailed back that I had not told them to cancel my service, and had not decided as yet to do so.
I blocked Hughesnet from my phone months ago, when I kept getting “returned calls” from people I couldn’t understand at all, and voicemails using up my minutes. Even the call back numbers were beyond understanding.
Anyway, I received an email from what I believe to be an actual person two weeks ago telling me when my contract would be cancelled and the procedure to return their equipment. I emailed that person that I did NOT want the contract cancelled, I simply asked about the cost. As I stopped getting emails from Hughesnet, I assumed it was taken care of. As you know, assume makes an ass out of you and me.
At around 2:00 a. m., Hughesnet took the money from my account, and cancelled my contract. When I called, they told me I had to call the billing dept. I called the billing dept. It would take a miracle to get actual help from anyone I have EVER spoken to at Hueghesnet. Do they have a special employment manual that tells them to stall, misunderstand, and above all DO NOT HELP ANYONE???????
I’m so pissed, I told them to go ahead and cancel. I’ve had it with Hughesnet---the worst internet service in the world! I plan to complain to the BBB, every consumer complaint dept I can find, and every social network I can get away with! How can the corporate Hughesnet have an excellent rating with the BBB, when all the individual companies I looked up have horrible ratings???
A list of unsolved problems I addressed to Hughesnet that wasted a total of seven hours of my phone time-WITHOUT BEING RESOLVED:
1. My download kept disappearing, even when my electricity was off for six hours. Hughesnet said someone must be jacking my signal. First of all, how can someone jack my signal when my ELECTRICITY WAS OFF? Also, I live seven miles out in the country. My nearest neighbor is my sister-in-law, who has a LAN line. The only way someone could jack my signal would be for them to be PARKED IN MY YARD, AND KNOW MY PASSWORD FOR MY ROUTER!
2. The last three months, when I would buy one bundle of tokens (which are rip offs all by themselves), I was charged for TWO bundles. I was told it’s a closed system that they have no access to, so I bought two bundles. Being told I’m a liar, even without using those exact words, is NOT something I would say to a client of mine!
3. The whole DO NOT CANCEL MY CONTRACT thing. They cancelled it anyway, since no one actually READS the emails that also have the ability to UNDERSTAND ENGLISH. I have to believe they were skimmed only, if that.
4. When I sent emails to Hughesnet, I started, ended, or both with:”DO NOT CALL ME. I HAVE BLOCKED MY PHONE SO I DO NOT WASTE ANY MORE MINUTES ON PHONE CALLS I CAN NOT UNDERSTAND.” Hughesnet response was” Someone will call you within 24 hours.” Until, that is, I pointed out that it is a violation of my privacy to ignore my request to NOT receive phone calls, which is illegal in Oklahoma. Of course, that only lasted till the next email. Can I sue? Can I make them pay for overdraft charges their idiocy has caused? Can I make it a Channel 4 consumer report? I will certainly try.
The only way I would EVER accept Hughesnet as my service provider again is with NO FAP nonsense, NO contact with any one whose SECOND language is English, and a repayment of all the overdraft fees I have had to pay because Hughesnet hires people who cannot do their jobs worth a damn,( or at least can read English well.) Way to go, Hughesnet! (SARCASM IS MY SECOND LANGUAGE)
Diana D.
PS: I didn't cancel- but their mistake will cost them several hundred dollars.
Comments:
Posted by Ben There on 2011-06-11:
I understand why you blocked them from calling you, but some issues are still best resolved by phone. This way you have a name of the person you talked to, where there is no way to know how quickly a company is reading emails... Some companies say emails will take 10 days to action and urgent requests should be called in.
You say that this will cost them several hundred dollars, but I have a sinking feeling you might be sent to collections and take a hit on your credit score over this. Don't assume that this debt will go away simply because you sent an email explaining the situation! They have already messed up once.
You say that this will cost them several hundred dollars, but I have a sinking feeling you might be sent to collections and take a hit on your credit score over this. Don't assume that this debt will go away simply because you sent an email explaining the situation! They have already messed up once.
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