Ashley Furniture HomeStore Jacksonville FL Complaint - Worst customer satisfaction and product quality
JACKSONVILLE, FLORIDA -- I purchased a bed from Ashley furniture and when they deliver it the headboard was damaged. I was told they need to re-order a new one which will take 7-10 days. few days later I received a call saying that the head board will take about a month to be made and delivered. Finally they called me and they said that they received the piece I was waiting for and it will be delivered the next day. However the next day they called me back and they said that the new headboard is damaged again and they will have to re-order a third one which will take another 7-10 days. So far I don't have a bed. I've contacted the corporate office and complained about the problem I am having and they were careless and there was nothing they can do. I paid for a bed I don't have yet, because of someone's stupidity. I will never recommend Ashley Furniture to anyone and I will never purchase anything from them. There are lots of furniture stores that will offer customer satisfaction. You will save yourself a lot of time and headaches if you go anywhere else. Bottom line, Ashley Furniture is the worst store there is and I cannot believe in this economy they can afford to lose customers.