Greyhound Bus Complaint - Horrible
The buses are ALWAYS LATE. I missed my connections several times. Many of the drivers were unprofessional and talked on their cell phone or used headsets to listen to music while driving through heavy traffic (isn't that illegal and unsafe?).
I have seen a customer service manager loudly discuss her personal business on her cell phone while customers were waiting in line (Denver Colorado) or they are more interested in gossiping with their co-workers than assisting customers (St. Louis Missouri).
I could not believe how filthy, dirty and grimy the Greyhound stations were, especially the restrooms. Even after the buses were "cleaned" there is still dust everywhere and stains on the seats. The air on the bus is a combination of roach spray, air freshener, piss, feces and that blue stuff in the toilet.
On the newer buses the Internet seldom worked and there were few working outlets. They all had the same "low" air quality. Often I witnessed passengers "fist" fighting, pick pocketing, stealing luggage, verBally loud, or cursing on their cell phones and the drivers did nothing.
There were many great drivers that were experts when it came to driving the bus and controlling the passengers. The majority of drivers were impatient and unprofessional.