Time Warner Cable Complaint - Kick away time warner cable from your community
Time Warner cable is making deceptive business to their customers. I am a victims of time Warner deceptive service. On June 2010,they sent to me mobile road runner device without my consent. Then I called several times time Warner company and told them, I do not need this device, one customer service representative told me, OK, we will send you return box and send it back with your device. I was waiting for their return box for two week, but nobody send it to me, then I returned my own box. They send me monthly statement and charged mobile road runner fee and service charge. I called several times to the company and asked cancelled my road runner service charge. They never cancelled the charge and also said me, if you not pay, your Internet service would be suspend. After, a week, they cancelled my service. My kids doing school projects, so I need be high speed Internet, I called Time Warner and asked reinstate my service, they told, you have to pay your balance and reconnection fee. I paid all balance and I got connection. 2 to 3 months OK, then they sent to me monthly statement and charged early termination fee for mobile road runner service. I spoke to the employee at the customer service and said I returned that device, she said, we got, but, you returned after one month. I explained, I called, your company within month and spoke to the representative for return box, but nobody send it me, that is why, the device late for one week. Anyway, you have to pay early termination fee plus each month late fees. Otherwise, your service will suspend. I paid, the all money and I requested send me old statements from last June 2010 to December 2010 for verify my extra charge, the company said, we do not keep old statements before six months. How is their business, I paid around, unnecessary 500 dollar for this deceptive company for their deceptive service due to the consumer harassment.(Even I did not open the mobile device and also I scare their service). So, be careful. I requested refund my money, but Time Warner do not, the company never consider customers right.