US Airways Complaint - Will Not Fly US Airways Again, Ever
PHOENIX, ARIZONA -- US Airways is absolutely THE worst airline my company has ever used. An employee missed a critical meeting not so much because of a cancelled flight, but because US Airways promised to place him on a partner airline's subsequent flight, but never actually did. They led us to believe he was taken care of when they knew he was not. We could have booked a flight on Delta, we had confirmed that they had plenty of seats available, but didn't because US Airways assured us that they had done so, that he was booked on that very flight. But when it came time to check in, our employee and 20 other passengers who were told the same thing by US Airways, in fact had not been booked to the Delta flight. Ultimately, after having him spend the night at an airport hotel (at our expense), we sent him home and cancelled the meeting, affecting dozens of people's schedules and delaying one of our company's major projects. Flights get cancelled, but it was US Airways' incompetent handling of the situation and dishonest lip service that kept us from solving the problem ourselves. I won't put our company and our employees in that position again. We will not fly US Airways under any circumstance. Even if another carrier is twice the price, it will be a much greater value to us.