American Express Complaint - Still Upset at AMEX After 4 Years !!
NEW YORK, NEW YORK -- The one company who has exceeded all other companies for the worst customer service experience I have ever encountered is: .......... AMERICAN EXPRESS!! I qualified for an American Express Gold Card in 1970; I believe that is when they first introduced the card, (and I was 24 years old). I always paid my bill, as agreed upon, in full every month for 37 years until "ONE TIME-ONE MONTH" in 2007 (after 37 years of loyalty and paying them an annual fee for "membership") I had a very, very difficult month financially, and was only able to pay 50 %, yes, one-half of the monthly bill due. I received a phone call from American Express "customer service" regarding the balance not paid and explained to this individual that I would pay it along with any other charges incurred during the month in full the following month. That was unacceptable to American Express. When I asked to speak to a supervisor, I was connected to a young man (remember it was 37 years later and I was now 61 years old!), who was the "supervisor of customer service for AMEX" and after detailing my issue and confirming again that I would take care of my obligation in full the next month, as I had done for 444 months (37 years) previously, this AMEX customer service supervisor" began cursing at me with four letter words (including those that begin with the letter "F") and as I was catching my breath and reaching for my chest, he told me he was cancelling my AMEX Gold Card and that AMEX would no longer "allow me" to use my AMEX card and they did not want me as a customer. I was, at the time, General Manager of a major hotel well known Four Star hotel and couldn't believe my ears and what I heard. After this person hung up in my ear, I couldn't help but think about how much money my hotel company and so, so many others, have paid American Express in fees over the years by accepting the American Express credit card from our guests (customers), which angered me even more!! From that day forth, I have encouraged each on my employees to "suggest" to all our guests that they pay there hotel bill with Visa, Discover or any other credit card, BUT NOT AMERICAN EXPRESS. Oh yes, I did attempt to reach someone else with American Express to resolve the issue, but finally gave up after many, many attempts. 444 months of loyalty to a company that doesn't have a hint about going the extra yard for your loyal customer when they need your "customer service" and understanding the most. Let's all use VISA, Mastercard, Discover or any other credit card BUT NOT AMERICAN EXPRESS !!