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Super 8 Motel Complaint - Customer Service - Rude Owner and cancelled for no reason
Rude Owner and cancelled for no reason - Complaint
GADSDEN, ALABAMA -- I had a reservation. It got changed and I received no phone call. I complained to the national line. The owner called me furious I call the national line telling me it cost him $65. He started yelling and then cancelled my reservation and hung up on me. He stated I cussed him which is not true. I called Wyndham for support all the way to the President’s office. They said it was a franchise and I had to deal with the owner. They did nothing to support me. The fact we had a verbal contract that was not honored did not matter. The fact there was a lie and I was treated wrong made no difference. They just cut me off and said “We respect your opinion”. That is a joke. Think long and hard before you do business with a company that treats it’s customers that way. I will never use any of their facilities again..
Comments:
Posted by trmn8r on 2011-06-13:
What do you mean by your reservation was changed? Different day, different # beds, smoking preference?
How and when did you find out your reservation was changed?
How and when did you find out your reservation was changed?
Posted by jktshff1 on 2011-06-13:
Just a piece of information and no offense meant.
Verbal Contracts are not worth the paper they are written on.
Verbal Contracts are not worth the paper they are written on.
Posted by Anonymous on 2011-06-13:
Don't cut off your nose to spite your face. Corporate was right. Unfortunately that particular motel being a franchise, there is nothing corporate can do for you. Your complaint is against the owner of that particular motel, not Wyndham.
Posted by Churro on 2011-06-13:
The complaint should solely by directed at Wyndham because it illustrates Wyndham's weakness and inability to institute quality and consistency in its brands. This kind of malarkey doesn’t tend to happen with Marriott or Hilton branded properties. Anyway, I’d rather stay in a porta-potty than a super 8 motel. It smells better.
Outstanding review.
Outstanding review.
Posted by Anonymous on 2011-06-13:
trm - the OP states on another site that the room had been changed without notice.
Stu - Understanding where control resides is a crucial first step to avoiding corporate/franchise rights and responsibilities confusion and misunderstanding by consumers.
From their website: The Franchisor may, but is under no obligation to, contact Customers with reservations to inform them about changes in the status of the hotel for which the reservations are made and may suggest alternative.
Stu - Understanding where control resides is a crucial first step to avoiding corporate/franchise rights and responsibilities confusion and misunderstanding by consumers.
From their website: The Franchisor may, but is under no obligation to, contact Customers with reservations to inform them about changes in the status of the hotel for which the reservations are made and may suggest alternative.
Posted by trmn8r on 2011-06-13:
Yes, he said his room was changed, and that it was "a minor issue."
He doesn't state if it was prior to arrival, or afterwards. I still don't know what the real issue was - moved his belongings without telling him, took away his bay view, ? Or if he tried approaching the manager first.
He doesn't state if it was prior to arrival, or afterwards. I still don't know what the real issue was - moved his belongings without telling him, took away his bay view, ? Or if he tried approaching the manager first.
Posted by Anonymous on 2011-06-13:
On another other site the OP states the motel did not call him about the change, so it was after making the reservation but prior to arrival, also stated is the fact that despite this, and having called the national line, the OP still planned on keeping the reservation, room change w/o notice notwithstanding.
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