Super 8 Motel Complaint - Customer Service - Rude Owner and cancelled for no reason
GADSDEN, ALABAMA -- I had a reservation. It got changed and I received no phone call. I complained to the national line. The owner called me furious I call the national line telling me it cost him $65. He started yelling and then cancelled my reservation and hung up on me. He stated I cussed him which is not true. I called Wyndham for support all the way to the President’s office. They said it was a franchise and I had to deal with the owner. They did nothing to support me. The fact we had a verbal contract that was not honored did not matter. The fact there was a lie and I was treated wrong made no difference. They just cut me off and said “We respect your opinion”. That is a joke. Think long and hard before you do business with a company that treats it’s customers that way. I will never use any of their facilities again..