Frigidaire Complaint - Frigidaire Affinity Front Load Washer Reliability
I am writing to express my complete dissatisfaction with the Frigidaire Washer I purchased on 12/2/2010. As of 5/31/2011, I have had to call the repairman to my home two times since I purchased this washer. The last call required a new pump to be installed in the washer because it had "swallowed" a sock from the wash drum which ruined the pump. I find the service of this washer to be totally unsatisfactory. Last week I opened the washer at the end of a load of sheets and it had torn a 2' slit into my 800 thread count flat sheet. I find this absolutely unacceptable, especially considering there were only sheets and pillow cases in this load, so nothing in the load should have caused such damage. My last front load washer only lasted 6 years, which I thought was way too short considering I only do 3 loads a week. It too was a Frigidaire. This will be my LAST Frigidaire appliance. This washer is absolute garbage and I wrote to Frigidaire about it. Here is their "most helpful" response to the damage the washer had done, so don't expect any recognition from the Company that they have a defective product line.
"We do apologize for the inconvenience. We suggest having a servicer coming out and check this issue for you. To locate a provider in your area, please visit www.Frigidaire.com/servicelocator.
Thanks for contacting Frigidaire.