GMAC Mortgage Company LLC Complaint - GMAC Mortgage's failure to comply with requests for refi in a timely manner

Review by michellesasser555 on 2011-06-13
I tried for 15 months to get a loan modification from GMAC Mortgage seeing as how I could not afford the current mortgage due to a divorce. I complied with every request and filled out the requested application. I called every week to check the status of my loan modification and each time I called more information was requested, so I sent the information again and again and again. By the time they finally got all of the information, the first set of papers I sent were then out dated and required again. So in short after trying for over 15 months to work with the mortgage company NO modification was granted, I had to move my child and I out of the house and our furniture into storage. I explained to the Mortgage company that I was divorced, disabled and a single parent. I also told them in a phone conversation that I would not be able to afford the mortgage at the current payment after December of that year and still nothing from the company. SO now thanks to GMAC's failure to assist, my child and I are now homeless. If I had the money for an attorney I would take legal action as I feel with the documentation I have and their failure to get back with me in a timely manner has led directly to my delima.

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