Ashley Furniture Complaint - Ashley Furniture Consumer Nightmare
Ashley Furniture is the worst company ever. We purchased a table and chairs less than 2 years ago and have had problems from day one. They always referred us to the warranty company for any problems, which we have had to contact several different times now. They have been out to replace our cushions 3 times. Within just a couple of months they are wearing down and getting these defects in the "leather". We have talked to the company and corporate and they will do nothing for us. They said that we had a one year manufacturers defect warranty but they would never honor that and kept referring us to their 3rd party warrany center. The store salesman would recommend that we "LIE" to the warranty company and tell them that it was accidental so that they would cover the cushions and the store would get out of replacing them. BUT the problem is that every time they would replace the cushions they would put the same manufacturer made cushions back on and within a couple of months they would be ripping again! We spent $2,000 on this table and feel COMPLETELY ripped off and have seen MANY complaints about Ashley Furiture on the web and under their online store reviews. We are a family of 7 and cannot afford to go out and purchase ANOTHER table! The corporate office is very rude and would not help us in the slightest way...pretty much said tough luck! We do not have the money to hire a lawyer and even if we did it would cost us more than the table is worth! We feel completely taken advantage of and will never shop at Ashleys again and will tell EVERYONE we know that they DO NOT back up their products and that their products are the worst quality on the market despite the initial look of the furniture in the store! There are SO many complaints about this company online that something has to be done to make the buyers beware!
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