Cisco Compliment - Cisco has earned my loyalty

Review by raven2010 on 2011-06-13
HUGE KUDOS to the tier 2 support team at Cisco. I came home to find my wireless network crashed--tried every techno geek trick I know with no luck.

Called Cisco, assuming they would annoy the hell out of me. Got past their "push the reset button" person fast, to a tier 2 representative who realized I knew what I was doing and needed true troubleshooting rather than hand holding.

Long story short, I was up and running in less than 10 minutes and armed with several new tricks for getting around their network quirks. Cisco has earned my loyalty by treating me like an individual rather than focusing on call scripting.
Comments:9 Replies - Latest reply on 2011-06-15
Posted by Venice09 on 2011-06-13:
I have noticed in situations like this that it does help if you sound like you know what you're doing. It must be frustrating on their part when they speak to people who are clueless. I try not to sound clueless even when I am!.. haha
Posted by Anonymous on 2011-06-13:
Good to know. Guess who I'm hitting up next time I have a pc problem? Hint: It ain't Cisco. :P
Posted by Anonymous on 2011-06-13:
Good review. Master Lidman would agree as well.
Posted by Anonymous on 2011-06-13:
Good review.
Posted by raven2010 on 2011-06-14:
Thanx guys---they really were great. As soon as I tossed a few buzzwords the guy asked questions clearly designed to make sure I know what I was doing and off we went.

It was nice to talk to a real person rather than a drone and even better to learn some new tricks beyond simply deleting the protocol and starting from scratch.
Posted by Alain on 2011-06-14:
Good review, Raven! I didn't know anybody had tech support out there that actually helps people.
Posted by MRM on 2011-06-14:
Hoorah to Cisco for providing Raven great customer support. Raven, what problems were you having with the router and how was the problem resolve?
Posted by raven2010 on 2011-06-14:
Mr Mike---all of my devices kicked me offline telling me my password had been reset. Then I could not find my network using a search on the blueray and my netbook.

Tried resetting, etc. Even deleted everything related to Cisco from my desktop and reinstalled---no go.

They had me go in thru their advanced settings using the serial number, logged me in as an admin, THEN deleted the wireless connection and reinstalled. POOF back in business on all devices.
Posted by MRM on 2011-06-15:
I shall recall to your comment if I ever encounter such problem on my router.

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