Cisco Compliment - Cisco has earned my loyalty
HUGE KUDOS to the tier 2 support team at Cisco. I came home to find my wireless network crashed--tried every techno geek trick I know with no luck.
Called Cisco, assuming they would annoy the hell out of me. Got past their "push the reset button" person fast, to a tier 2 representative who realized I knew what I was doing and needed true troubleshooting rather than hand holding.
Long story short, I was up and running in less than 10 minutes and armed with several new tricks for getting around their network quirks. Cisco has earned my loyalty by treating me like an individual rather than focusing on call scripting.