Dish Network Complaint - Dish Network Overcharges
Since first connecting to a satellite provider in January 2010 monthly charges have bounced crazily. I signed up for a promotional at $38.60 monthly for one year. Thereafter errors in installing correct equipment led to 3 "dish" replacements and an upgrade in my effort to get better reception. Finally, I learned that in order to get HD on local channels (as called for) would require another dish placed on the mid front of my house facing the street. I not only didn't want a dish sticking out in front of my property but our homeowner regs don't allow them. Disputes about service charges, bills not reflecting discount offers, and an illegal extra $100 withdrawn from my bank account were issues. "Customer service" discharged all with repetitions of the "current" unrecognizable bill. They denied access to higher management. After posting my complaints in a public forum, a person identifying himself as from their "Executive Resolutions Department" emailed me in a conciliatory tone. Two way emails went nowhere. I asked he audit my account to prove I had not been overcharged or that my 2-year service agreement be voided. In March 2011 after asking their billing department to either reconcile charges or void the agreement they cut off service immediately without returning the $100 extra withdrawal. The $100 was restored (in their own time) after contact with "Executive Resolutions". The status remains: I claim I have been overcharged. They claim I have underpaid. I was disconnected again on June 3 and have since received a bill dated 6/7/11 for $102.22 for the service period of 6/22/11 - 7/21/11. I WAS DISCONNECTED 6/3/11. Their "customer care" department writes: "Your current balance is $102.22 and past due amount is $36.55. Please pay your bill at least the past due amount to prevent interruption of service". Today I was told: "The account remains active. You will only be sent prepaid box to return equipment once the account is disconnected." There is no reception on my TV and hasn't been since 6/3/11. What would you do?