The Home Depot - Decatur, AL Complaint - Inadequate help and rude associates

Review by lamccleary016 on 2011-06-14
Over the course of the last two weeks, I have had to make some improvements in a home I own in Decatur, Al. (I live in Huntsville, Al.) On the first occasion, I had to buy over $600 worth of lumber....Couldn't find anyone to help and when I inquired at Customer Service, was told that they could "see what they could do"...!!! I asked, "what does that mean??" The reply was, "we only have one person working in Lumber.." When I found that person and gave him my lumber order, he said Ok, but you have to load it yourself!!I'm the only one in this dept.
The second occasion (and I will never, never again frequent that store) was in the Paint Dept. Again, only one sales person, who was "chatting" with a customer who had already been helped, about some neighbors, etc.

I stood there for over five minutes as they both looked at me, but said nothing. I finally raised my voice and asked if the salesman could possibly stop chatting and help me! With no remorse/apology, he said "sure"..!UGH
Comments:4 Replies - Latest reply on 2011-06-17
Posted by T on 2011-06-14:
I have shopped at Home Depot MANY times for building supplies. It has always been "self help". Once a guy offered to help, but then I couldn't choose which boards I wanted - important because a lot of HD's lumber is warped/defective.

Sometimes you do have to speak up. The Paint representative should have been more welcoming and inquisitive, but at HD I am not shy at all about speaking up. They are used to being hounded from all sides - if a customer is quiet they can blend into the background.
Posted by madconsumer on 2011-06-14:
any i too shop at home depot, i need to stack my own lumber. the ONLY time they will be your personal shopper is for commercial accounts.

once i did get help loading drywall.
Posted by T on 2011-06-14:
I also have shopped at a real lumber yard. There they load with/for you. But HD isn't a real lumber yard.
Posted by THD_Daniel on 2011-06-17:
I wanted to apologize for the lack of service you've experienced in this location.
I would like to have the Store Manager call you to discuss the issues you've had so they can be addressed.
If you could email me your name/phone number I would love to get this resolved for you.
Please email me at
- Nicki

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.