Sears Tools Informative - Employee knowledge - nonexistant

Review by Whiteduck on 2011-06-14
INDIANAPOLIS, INDIANA -- I tried entering this as just "Sears", but this web site would intercept me with a message about Sears wanting another chance before I complained. I could either email this Sears representative or go on and submit my complaint.

Except that clicking "Go Ahead and File A Complaint" doesn't do ANYTHING. Cool, huh? I'm not sure if my complaint should be about Sears or My3Cents.

Anyway, this was just going to be informative. I went to Sears a couple weekends ago to pick up some COMMON stuff. Looked around, couldn't find what I was looking for, FINALLY found a guy that wasn't playing with the cash register and asked him where I could find the grease guns. He had no idea what I was talking about... The guy working in tools didn't know what a grease gun was.

Failing that, I asked him where the Loctite is. Of course, he had no idea what that was. He ran around the whole department for about 2 minutes and then just went away. Never even bothered to tell me anything.

I remember back in the pre K-Mart days that Sears was a good place to go for tools. I guess I've learned my lesson...
Comments:6 Replies - Latest reply on 2011-08-01
Posted by Anonymous on 2011-06-14:
My sister's first job was at Sears; in the lawnmower area. My sister doesn't know squat about lawnmowers. I think most retail stores just hire people who are available to come in and work. They don't hire based on knowledge
Posted by slimster on 2011-06-14:
sounds like a training issue, I faced the same uphill battle when I went to work for my property management company.
Posted by T on 2011-06-14:
The grease guns are within 1-2 aisles of where Loctite would be, if they carry it, not that this helps you.

I've never tried to buy Loctite at a retail store, though I have through mail order. I can see that not all the staff at Sears H/W would know what it is. Your average homeowner wouldn't, is my guess.
Posted by Whiteduck on 2011-06-15:
Ended up not getting anything there. There comes a time when you think a company is just too out of the loop for you to give them any of your money. This was one of those times...

Although in my circles, not knowing what Loctite is would be some sign of mental incapacity, I'll let the guy slide on that. Not knowing what a grease gun is must mean he played with dolls all his life...

And while training was obviously lacking, just going away while on a customer request shows bad management as well...
Posted by JBard on 2011-06-15:
Sears has been busy getting rid of their experienced people since the merger with KMart (too expensive)
Posted by Jim on 2011-08-01:
A little common sense comes to play. Where would you expect to find a grease-gun?? Yep, you guessed it - in the AUTOMOTIVE tools section. If that particular Sears is laid out similar to the one I go to, Loctite is located where they have the various glues and small hardware items. And BTW, the Sears/KMart merger had nothing to do with what was probably a brand new employee. Maybe a little patience and understanding on your part was required.

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