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Holiday Inn Complaint - Worst Guest Service - Customer Service
Customer Service - Complaint
BETHAY, OK -- May 2010 there were 25+ people traveling to OK to attend graduation ceremonies. I booked us into the Holiday Inn Express in Bethany Ok. We chose Holiday Inn Express partly for their Priority Club Membership as I knew that I would be traveling quite a bit in up coming months. I paid for my room for 8 days and for two room mights on another 4 rooms for a total of 1200.00 in receipts. The next time I tried to book a room with Holiday Inn I noticed my points still sat at 0. I began to try to get this resolved. I was told at one point that my points would reflect at least my stay @ 5928 and what was added was a little over 3000 points still wrong.
In the mean time I booked 2 room nights in Seattle. I had hoped to use my accumulated points to help lower my rate in Seattle. They refused to settle my account before my stay in Seattle so I decided to go with a 20% off discount for that stay. This discount never got applied to my room there and they will not honor that either. Upon my return home I am informed that because my time frame exceeds the allotted restraints that they will not honor my Priority Club reward points. So ripped off all the way around with Holiday Inn. No guest service here!!!!
In the mean time I booked 2 room nights in Seattle. I had hoped to use my accumulated points to help lower my rate in Seattle. They refused to settle my account before my stay in Seattle so I decided to go with a 20% off discount for that stay. This discount never got applied to my room there and they will not honor that either. Upon my return home I am informed that because my time frame exceeds the allotted restraints that they will not honor my Priority Club reward points. So ripped off all the way around with Holiday Inn. No guest service here!!!!
Comments:
Posted by azspots on 2011-06-14:
You cannot accrue points for anyone other than yourself, regardless of who is paying. The airlines have the same gig.
Posted by littleshorty on 2011-06-14:
What AZ said. You could have booked every room in the hotel, but will only get the points for your stay, not anyone elses
Posted by trmn8r on 2011-06-14:
I don't know all the details, but you booked 8 nights for you, and a total of 8 nights (2 x 4) for someone else.
That would mean you should get roughly half the points you expected (since you don't get points for rooms you didn't stay in).
This could take you roughly from 5928 to 3000.
That would mean you should get roughly half the points you expected (since you don't get points for rooms you didn't stay in).
This could take you roughly from 5928 to 3000.
Posted by Churro on 2011-06-14:
I don't know about holiday inn because I don't use them but I do know from experience that Hilton and Marriott will let you rack up points for multiple rooms on the same visit. Heck I've gotten points for multpile rooms when I was even present.
I say dump holiday inn and go with Marriott or Hilton. You'll be glad you did.
I say dump holiday inn and go with Marriott or Hilton. You'll be glad you did.
Posted by Old Boot on 2011-07-16:
As a Platinum member at HOliday Inn and past Diamond member at Hilton. In my opinion, Hilton corporate does far more to back up their customer and settle their complaints, on the other hand, Holiday Inn tends to get you free rooms fast if you are willing to suffer their lack of customer service. More for the points, but less service at Holiday Inn. I was a Biggest Loser winner during the Holiday Inn competition for who lost the most when Hilton changed their point structure and Holiday Inn awarded me several free nights for being a Biggest Loser Winner. I still say, their customer service does not meet the Hilton Standard but I tend to stay at Holiday Inn for the points accumulation and just realize that if I have an issue, I'll not get help with it.
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