Fox Rent A Car Complaint - AVOID THEM. They are liar and murderer.
LOS ANGELES, CALIFORNIA -- I rented a 4x4 vehicle online. When I pick up my vehicle at their LA Airport facility, they gave me a regular front wheel drive (2x4) SUV. I asked the customer representative for many times if he could confirm the vehicle he is giving to me is a 4x4 because we are going to a snowy mountain. The customer representative insisted it's a 4x4. We asked another customer representative at the check-out booth before we leave the facility; the representative insisted it's a 4x4.
By trusting both of the reps, we went to a snowy mountain and sure enough we got stuck and almost got us into an accident and might injure or kill all of us.
After returning the car to the company, I wrote a detail letter to the manager and have my credit card company contacted them to dispute the charges. Not only they did not offer an apology, they don't even response to us. My credit card company approved the dispute. I thought I’m being kind by just let it go without asking an apology.
Few months later, I received a letter from a collection company said I owe them the rental car charges plus interests.
How ridiculous!!! They cheat, liar and almost get us into accident, ignore to resolve their misconduct with us, and dare to send a collection letter to us few months later.
I recommend stop doing business with this company. You don't want to risk your life by saving few bucks a day.