Best Western Hotels International, Inc. Complaint - Bait and Switch on the PCH at Huntington Beach California - Upsell from a room assignmet nobody would accept.
Upsell from a room assignmet nobody would accept. - Complaint
HUNTINGTON BEACH, CALIFORNIA -- Best Western Huntington Beach Inn
800 Pacific Coast Highway
Huntington Beach, CA 92648
Manager: Ken Patel
Our experience during our recent 1-week stay was simply not acceptable. We reserved a king-bed room months in advance, only to be placed when we arrived in possibly the worst hotel room we have ever occupied. The view from the first floor unit #105 was of an operating oil well visible above a block wall. The noises encountered throughout our first night included the ice machine compressor located in the hallway, the elevator machinery, very loud traffic noise funneled down the alley from the highway, and then, the very loud screetching plumbing noise that came from room #107 when the occupant elected to take a shower at 3:55 in the morning. When we objected the next morning and requested a better room, we were offered a single queen-bed room on the second floor. That was not going to work for us. The only other option available was a 2-queen-bed room, which we accepted. However, we were required to pay a higher rate. We asked for a break considering what we had experienced. The answer was negative. Then there is the issue of the phantom roof deck and spa: Access to that facility appears to be so controlled (separate cardkey required) and restricted that I still don't know if it really is available. I could go on, but I think you get the picture. It appears that we are bait and switch victims.