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Best Western Hotels International, Inc. Complaint - Bait and Switch on the PCH at Huntington Beach California - Upsell from a room assignmet nobody would accept.
Upsell from a room assignmet nobody would accept. - Complaint
HUNTINGTON BEACH, CALIFORNIA -- Best Western Huntington Beach Inn
800 Pacific Coast Highway
Huntington Beach, CA 92648
Manager: Ken Patel
Our experience during our recent 1-week stay was simply not acceptable. We reserved a king-bed room months in advance, only to be placed when we arrived in possibly the worst hotel room we have ever occupied. The view from the first floor unit #105 was of an operating oil well visible above a block wall. The noises encountered throughout our first night included the ice machine compressor located in the hallway, the elevator machinery, very loud traffic noise funneled down the alley from the highway, and then, the very loud screetching plumbing noise that came from room #107 when the occupant elected to take a shower at 3:55 in the morning. When we objected the next morning and requested a better room, we were offered a single queen-bed room on the second floor. That was not going to work for us. The only other option available was a 2-queen-bed room, which we accepted. However, we were required to pay a higher rate. We asked for a break considering what we had experienced. The answer was negative. Then there is the issue of the phantom roof deck and spa: Access to that facility appears to be so controlled (separate cardkey required) and restricted that I still don't know if it really is available. I could go on, but I think you get the picture. It appears that we are bait and switch victims.
800 Pacific Coast Highway
Huntington Beach, CA 92648
Manager: Ken Patel
Our experience during our recent 1-week stay was simply not acceptable. We reserved a king-bed room months in advance, only to be placed when we arrived in possibly the worst hotel room we have ever occupied. The view from the first floor unit #105 was of an operating oil well visible above a block wall. The noises encountered throughout our first night included the ice machine compressor located in the hallway, the elevator machinery, very loud traffic noise funneled down the alley from the highway, and then, the very loud screetching plumbing noise that came from room #107 when the occupant elected to take a shower at 3:55 in the morning. When we objected the next morning and requested a better room, we were offered a single queen-bed room on the second floor. That was not going to work for us. The only other option available was a 2-queen-bed room, which we accepted. However, we were required to pay a higher rate. We asked for a break considering what we had experienced. The answer was negative. Then there is the issue of the phantom roof deck and spa: Access to that facility appears to be so controlled (separate cardkey required) and restricted that I still don't know if it really is available. I could go on, but I think you get the picture. It appears that we are bait and switch victims.
Comments:
Posted by Sophia Marie on 2011-06-14:
Bait and switch is a situation where you are offered one way or another one thing but then an attempt is made to up-sell you to something more expensive. In this case were you told that a quiet ocean view room and unlimited access to the roof deck and spa were included in your original reservation? It does not sound like they tried to charge you more until you showed interest in a larger room with two beds instead of one.
Posted by Anonymous on 2011-06-14:
Good review. Insightful. No doubt a bait and switch. Or at least close to it.
Posted by trmn8r on 2011-06-14:
If you had asked about the key-access facility, you would know whether or not it was something you had access to.
This does not remotely resemble Bait and Switch. Isn't even close. These are the kind of things you hit randomly at motels. The people next door who never go to sleep, the ice machine, the loud plumbing, etc etc.
This does not remotely resemble Bait and Switch. Isn't even close. These are the kind of things you hit randomly at motels. The people next door who never go to sleep, the ice machine, the loud plumbing, etc etc.
Posted by Anonymous on 2011-06-14:
This isn't bait and switch.
Posted by stardancer on 2011-06-14:
Lol. I am sorrry, but I traveled for decades . I truly can appreciate what you went through. I have been stunned by the conditions of hotels I showed up at compared to what I expected.
I am sorry to laugh, but you brought up so many memories of a few of the horrors I went through. Always bring a 2 and 3 prong electrical outlet with you too.
I woke up one night in an elite casino/hotel, turned on the light, there was a mouse standing next to the lamp, geikos on the wall, huge mosquitoes, multi bugs covered the walls that scaterred so fast back into the walls I was stunned.
You're experience was wonderful compared to so many of mine.
Best Western is not known for being a top hotel. Last one I stayed in was in Atlanta, I went to get ice & realized I was surrounded by thugs selling drugs. I ran back to my room.
I have yet to find a way, even if you're uber rich, to be sure you'll get a good room. It's a
roll of the dice.
Not bait & switch, just bad luck. If I find a way to ever "make sure" I get a good room, I will be glad to share it with you. Good Luck & God Bless.
I am sorry to laugh, but you brought up so many memories of a few of the horrors I went through. Always bring a 2 and 3 prong electrical outlet with you too.
I woke up one night in an elite casino/hotel, turned on the light, there was a mouse standing next to the lamp, geikos on the wall, huge mosquitoes, multi bugs covered the walls that scaterred so fast back into the walls I was stunned.
You're experience was wonderful compared to so many of mine.
Best Western is not known for being a top hotel. Last one I stayed in was in Atlanta, I went to get ice & realized I was surrounded by thugs selling drugs. I ran back to my room.
I have yet to find a way, even if you're uber rich, to be sure you'll get a good room. It's a
roll of the dice.
Not bait & switch, just bad luck. If I find a way to ever "make sure" I get a good room, I will be glad to share it with you. Good Luck & God Bless.
Posted by Anonymous on 2011-06-14:
Thanks for taking the time to make your review, but I'm not really sure this is a bait and switch situation. Unless you left something out. Either way, your experience doesn't sound pleasant.
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