alliance moving and storage, dba: A&R Transfer Complaint - Moving Scam
DALLAS, TEXAS -- 'Alliance Moving and Storage' dba: 'A & R Transfer' is a crooked company. I used them to help move things for me from Dallas to LI, NY and they damaged a lot of my things. I completed the appropriate paperwork, as per their instruction, for the insurance, but this company has been ignoring me for months now and I am fed up with being ignored and do not know what else to do to get their attention.
I found this moving company online and was surprised when they showed up at my apartment in a Ryder van, not one of the company's. Then they were 3 hours late didn't leave until 1am the next day. After moving my things, they were stored in Denver, Co. awaiting more things to move with mine so that they'd have a full truck going up to NY. During this time, I decided that I did not want to move to NY afterall and asked them not to move my things anywhere. I called them and told them to keep the stuff in Denver and to call me before they actually start driving. They didn't. I ended up paying an additional $2000 for them to move the stuff from NY back to Dallas because they didn't call before they left Denver.
The contract and insurances forms stated that I could get an estimate or they would pay me $.60/lb. So, I got an adjustor to estimate the damages. The bill came to about $2000. So, I wrote a letter to 'Alliance' and included the pictures, the contract and the estimate. They haven't called me back since March and I am worried that if I wait too long, they'll just rob me of the $2000 that should never have been paid to them because they decided not to call me before they left Denver like I asked and the $2000 damages they caused to my furniture.
This company does not have a webpage/email and will not answer my phone calls or letters. It is getting me very frustrated. I contacted the Attorney General's Office in Colorado and Texas, BBB, Transportation Board and several Consumer Advocacy groups. All I could do now is hope that these crooks will give me my money without me actually taking them to court.
Any help would be greatly appreciated.
To help keep me as a potential future customer, I would like the following:
I want to be reimbursed the insurance money and the money for moving my things without my consent.
At the very least I would like a response from your company regarding this incident. Thank you for your time.