Port Authority Complaint - Rude Window Cashier
NEW YORK, NEW YORK -- I went to buy tickets for the bus today, when I asked for a receipt the guy at window 8 5:45pm 6/14/2011 flipped out and mumbled a lot of complaints in a low voice and told me he's not going to print me a receipt. I thought he was joking until he told me to get out. I asked to see his manager, he took back my tickets and voided them to show me the kind of power he got. the manager Joseph Balogun was very honorable even though that cashier yelled at him for getting me the tickets and receipt. even though the cashier endeavored no civility toward me or his manager, the Joseph still shielded him and did not give out the name of this cashier. The description of this cashier is that he works at window-8, approximately 5"7, approximately 250 pounds, bald African American male who wears glasses.
Joseph and the lady at the Customer Service apologized several times for his behavior but it really didn't mean a thing. I asked what kind of actions would be taken to ensure that no customer should go through what I went through. I was told that they belong to a union, meaning they can pretty much do whatever they want, say whatever they want without any repercussion. I don't think that kind of loophole should exist to protect workers who don't abide to any code of conduct. It's a rotten bureaucracy that slowly but surely ruinning our society.