DirecTV Inc Complaint - Billing and Customer Service
LEXINGTON, TENNESSEE -- This company is the worst I have ever dealt with. This is the first and only time I have ever had to make a complaint like this. I had DirecTV but I moved and canceled my service. I emphatically instructed DirecTV to CANCEL my service not to DISCONTINUE my service (I had been burned before, this seems to be their usual tactic and the last time I ended up just paying) and I was told everything was closed canceled and I had nothing to worry about. HA! Several months later I find that my account was reactivated without my knowledge or consent and I received a bill that was for a couple months of service plus late fees, about $90.
I called their customer service line and actually found someone who looked up the records and told me that yes they could see that it was supposed to be a cancelation and that THEIR REPRESENTATIVE had made a mistake which would be corrected immediately. HA AGAIN! I thought it was over but it was not. Several months later I received a notice saying that i still owed the $90 and that it was being turned over to a COLLECTION AGENCY. I called DirecTV again. This time the rep and their supervisor told me their was nothing they could do about it..that yes they could see that it was not my fault but that I would have to contact the collection agency and dispute it with them and through a letter to the DirecTV office. Well, I jumped through those hoops and the collection agency finally stopped calling me and I honestly thought the matter was taken care of...it had been OVER A YEAR. HA AGAIN AND AGAIN!
Then I got engaged and my fiance and I decided (WHY??) to get DirecTV. We called and when they pulled up my phone number they said..Hey you owe us $90!! We explained the situation to the sales person and agreed that we would get the 4 room system which is over $100 PER MONTH for a year and would they get rid of the $90 problem. HA AGAIN AND AGAIN AND AGAIN! A couple of months later I start getting calls from a new collection agency. I had to go through the whole circus again. Only this time since it had been so long there were fewer records and somehow no one could find the original error. Unfortunately I did not record the conversations and they only claim to do that! I disputed and made phone calls to no avail. I also found out that my credit has been affected by this and that if I were to just give in and pay the stupid $90 it would still affect my credit negatively because it would show as a collection.
So now, I am paying them over $100 per month, have spent at least that much just on phone bills and long lunches spent trying to find one single individual there who might posses the smallest amount of common sense and heaven forbid some glimmer of compassion. BUT NO! instead every time I call they treat ME like the criminal! From now on I am going to record all communication with this company and if anyone has any information about a law suit against this company please post the information here. I am so angry and frustrated! I will not pay. I do not care if my credit is shot forever. They have ruined my credit and created new levels of terrible customer service. It is ridiculous. There are simply no words. I would love to share my story with all! Feel free to forward this to anyone who might be making the mistake of using this company or their service. BEWARE!! I AM NOT THE ONLY ONE THEY HAVE DONE THIS TO!