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Florist Express Complaint - Wrong Order and Rude Customer Service/Guarantee is false - Flowers

Flowers - Complaint
Review by maryfhand3 on 2011-06-15
I ordered a flower arrangement and the order was completly incorrect. I specified colored flowers and an all white arrangement was sent. Definitely disappointed. When I contacted Florist Express I got the runaround about 20% off, $10 certificate for future orders (are you kidding, I would never order from them again). Then 50% off when their guarantee clearly states - 100% Guarantee money back. I should have read the complaints against them before I order. Expensive lesson learned.
Comments:
Posted by Slimster on 2011-06-15:
If it's not too late to call your credit card company, I sure would. Sounds like FRAUD to me. In fact, call both the flower company and your CC company and make a FRAUD complaint.
Posted by trmn8r on 2011-06-15:
Yep, you hit the nail on the head - a discount off a future order is completely worthless to you.

I have never tried to use one of these services. I do things the "old school" way, and call a florist local to where I want to send flowers. I give them a CC number over the phone, and it has always worked well.

Helpful review for others to see.
Posted by Slimster on 2011-06-15:
As I stated in an earlier post here, seems fraudulent - call your credit card company and refuse payment.

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