U-Haul Complaint - U-Haul Hitch and Wiring Install Fail
SALT LAKE CITY, UTAH -- I brought my Ford Escape in to get the hitch and wiring installed. Prior to installation I asked if everything was included in the price, he (U-haul GM 2100 s SLC, UT) said yes everything excluding taxes, unless there is something else you want. I ask if there was anything else I would need. He said no. When I came back to pick up my vehicle I saw that the wiring and plug were nothing more than zip tied to my hitch, left dangling with out a cap. I told them this wasn't acceptable and that I didn't think a custom hitch installation meant zip ties and a plug with no cap or mounting bracket...They said I could buy the extra parts needed to FINISH THE JOB, but would have to come back the next day as their installer he had already left, turning my good experience into a bad one. They proceeded to charge me for the extra parts that should have been included in my quote or recommended prior to install. I had to go home and finish the installation my self that I had already paid someone else $300+ to do. I would not recommend U-haul, they did a amateur job of installing and when my concerns were raised they simply said "that's the standard install that everyone gets" and failed to address my concerns and satisfy me as a customer. As a result this review will also be posted on several web forums. Anyone who thinks someone would be satisfied and willing to pay 300+ for a custom hitch and wiring install that would leave the plug dangling and uncovered from the rear of their vehicle, secured only by zip ties, is in my opinion, not fit to run a business.