GREENSBORO, NORTH CAROLINA -- I know how easy it is for people to complain about every little thing but I just want to take a minute to say that I've been a customer with Costco Pharmacy for over 4 years now and, besides the length of wait, have nothing but accolades for these folks.
First and foremost, the attitude of all employees is very positive and friendly. Cost-saving information is offered without request, suggestions regarding medication which may cause a minor side effect are addressed and calling your physician if your refill has expired or is non-existent is looked at as part of their job.
There are no fewer than six people working at any given time but the sheer volume of patients enjoying the cost-savings always exceeds the limitations. Call-ahead refills is an easy way to eliminate any wait for your prescriptions but original Rx's or controlled medications will always take longer due to state and federal regulations.
People have questions and when they do they're lead to a private area and another employee will take over processing customers. They're not 24/7 like the "other guys" but that attributes to the low cost. They also have a mail order division, which I've tried once and could not have been more dissatisfied (just horrible). So make a trip to the store and follow my suggestions and I suspect the dreaded inconvenience of handling your prescriptions will be much easier.