Qwest Complaint - Qwest DSL Service
I have two DSL lines for my business -- so that if one goes down I can keep operating on the other one. Two days ago, both went down. I got on the phone -- no help at all. Best suggestion -- both modems, entirely coincidentally, went down at exactly the same time. Next day, both came back, all by themselves. Actually they weren't totally down, if I waited long enough, then clicked "view source", I did get some content. On rare occasions, I could get something to show up on the screen.
Then tonight, same problem. Very snippy Qwest representative told me that the problem is that the static IP address I've been assigned is wrong, and tomorrow morning I need to get it switched to another static IP address. This is, of course, absurd. And, two of the people I talked to said again that both modems, very coincidentally, went down at the exact same time. Problem is, it's a monopoly. There's nobody else to talk to.