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Conn's Appliances Complaint - Bad Service - New Refrigerator

New Refrigerator - Complaint
Review by Dallas Doll on 2011-06-16
DALLAS, TEXAS -- We purchased a new Refrigerator after several attempts to have one delivered and waiting 4 days one did make it all the way into the house. The installation crew hooked the water line up which we paid to have done, but once the hour was up the informed us that they were finished and we needed to finish the installation of the unit. We only turned the water on to the line that Conn’s had installed. The next morning the kitchen was flooded, this has been a nightmare as no one follows up on anything from Conn’s and the customer has to chase down everything. Sure you get lots of calls from Conn’s stores just wanting to make sure you are happy but NO ONE FOLLOWS UP ON ANYTHING. We are not going to hire legal aid to claim on both the damaged wood floor and a 6 thousand dollar new patio that they crew damaged while bringing the refrigerator into the house. My word to you is sure the store had good prices but unless you plan on bringing it home and installing it yourself then I would go to some place that does not use contract labor to do the installs.
Comments:
Posted by Alain on 2011-06-17:
You can also report this to the Texas state attorneys office via: http://www.oag.state.tx.us/consumer/index.shtml
Posted by Stephanie on 2011-06-20:
I am SO sorry to hear about the problems you had with our delivery team and your overall experience with Conn's. Please send me your information at facebook@conns.com or call me at 409-832-1696 x 3468 so that we can help you resolve this issue.

Thank you,
Stephanie

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