Progressive Auto Insurance Complaint - Payment Policy
MICHIGAN -- I had progressive insurance for about 2 months and found a better deal elsewhere. However, after purchasing a new vehicle, I had no choice but to back to progressive as my insurance compnay at the time would not allow us to drive the vehicle home without a full body inspection. This was at 7:00 P.M. and we had no time for this. After calling and cancelling my insurance from my prior vehicle, I called progressive to insure this new vehicle so we could drive it home. The rates were comparable on this new vehicle so I didn't see a problem with going back to progressive. The agent on the phone needed a credit card for the first payment. That's understandable. Then I am told that they cannot take future payments via EFT (Electronic Funds Transfer) without a written confirmation from me. Which I DID NOT SIGN! I'm old fashioned. I like a bill in the mail and I like to pay by check like the old days before this EFT CRAP! L:ong story short, they took the next payment by EFT without my consent which caused my bank account to be in the hole. When I called progressive and demanded something be done, it was like being on a carousel! I had already mailed the payment and when asked what he was going to do with that payment he said it would have to clear my bank and that it would post to my account. I am a simple person who basically lives paycheck to paycheck. If I wanted to pay 2 payments, I would have sent 2 checks!! Long story even shorter, I stopped payment on the check I sent them and my bank agreed to cover the majority of bounced check fees. I have since cancelled my insurance with progressive and would not recommend them to anyone!