Cricket Wireless Complaint - Cricket Has The Worst Customer Service Ever!
I am writing concerning the HORRIFFIC customer service I have received from your Cricket Wireless. I have been a Cricket customer for several years and am extremely disappointed in what I have recently experienced.
First, I have tried to update my address on the phone with their representatives on three separate occasions. I also tried to update my address on their web site on five separate occasions and after a period of approximately 1 ½ years I was finally successful. That’s actually OK. I can accept that.
Second, on March 26, 2011 I went on line to order their new Huawei Ascend phone and upgrade my service. The web site told me it could not process the transaction which I found very strange because I pay my bill with the same credit card on line every month. And, although I was informed that the transaction could not be processed, they charged my account the $152.44 with no order confirmation! I was able to talk to their customer service and my bank and have the charge removed. I then went back on line to order the phone again, and again, the transaction was not processed however, my account was once again charged! This occurred three times! I spent numerous hours on the phone with their customer service department as well as with my bank. Finally, after 12 days of frustration I drove to a Cricket store to purchase the phone and upgrade my service. I had to pay MORE than I would have online because I was not able to get the online discount! After seven days of new service, my phone was disconnected because of an error on their end stating that I owe $21.00 which is impossible considering I signed up for and paid for the phone and new service directly at the store. I drove back to the store for a 2nd time to have the issue resolved. Two days later my phone quit working once again, so once again I drove to the store, (31 miles one way) to have the latest issue resolved.
In summary, I have spent more than five hours on the phone trying to resolve these issues, 186 miles worth of gas for the three specific visits to the store and my time in order to resolve these numerous issues that were all caused by the incompetence of their company only to discover that I am not able to be compensated in any way. This is unacceptable. Is this how their company values its customers? I have NEVER been so disappointed with the service I have received from any company in my entire life! In addition, no one ever even bothered to contact me and offer me some sort of retribution.