MAACO Informative - Vehicle Repair
AUSTIN, TEXAS -- I purchased a brand new 2005 Nissan Titan. I was one of the unfortunate people to get hit by hail. I hadn't even had the truck for a week. It got hit hard they couldn't even do dentless paint repair on it. They were going to have to replace the paneling. I decided that I would leave my truck at Maaco off Lamar Blvd. You know I asked them specifically if they could match the paint and give it back to me just like new. And to please make sure not to damage the interior. Of course they said that's what we specialize in. They also told me they could get it back to me in two weeks. So, I'm thinking great. Two weeks later it's not ready, but they would leave me messages to tell me how the truck was progressing. Into the third week they left me a message that they were waiting on rivets. I didn't want to rush them because I wanted a quality job done. But when I was on the last days of my rental term, I called and they said it would be ready Wednesday then Thursday then Friday morning. Well I didn't get to pick it up until Friday at around 3:45 pm. Keep in mind they new I had to be in school at 5:00 pm. I was all excited. My brand new truck I was finally getting it back. Hey it looked great from far away. Then I go in to sign over the checks and then I go and start to look at the truck. Well I look in the back and there is all this ashy looking stuff on my truck. The Maaco repersentative tells me that hell get it wash. So, I'm thinking dirt. Well finally @ 4:30 they bring it back I don't even have time to look at the final result because now I'm running late for school. Guess what happens my door dosen't lock. Then, that makes me think oh sh** what else is wrong. I can't even tell you what they did to my interior and exterior. Here's a short list paint is missing, chipped, or bubbling. The rivets that they were waiting on for a week are coming undone. The interior has grease on the ceiling, red paint on the dash board and they even cut up my trim with some sort of knife. Well I put a stop payment on the checks I wrote them. I called them to tell them what I had done and that I was very upset. Well they said the would make it right and get me a rental. Let's hope that they will get it back to me like they had originally promised. I will keep you updated. BE CAREFUL.