Sprint PCS Complaint - SPRINT PCS HAS POOR CUSTOMER SERVICE
I recently switched my wireless plan with Sprint to their "Fair and Flexible" plan. At the end of the month, I received a bill for $600, and was informed that the customer service representative had in fact changed my plan, but not to the "Fair and Flexible" option. Sprint's customer retention service representative apologized, but only offered a meager $100 rebate. I have been a custom for 7 years and had a good experience to this point. Recently, I have found Sprint customer service to be inconsistent, inaccurate and deceptive.