Starving Students Complaint - Theft, Damage and Calling Me a Liar
SACRAMENTO, CA, CALIFORNIA -- The first day, these guys showed up at 2:30PM, when they were scheduled for 8:30AM. I was informed that I didn't have enough packed and they would come back the next day. These guys showed up on the second scheduled date at 6:00PM. They were supposed to be there at 9:30AM. We rescheduled for the next day when they hit me with added fees for PUC fees, Workman's Comp. fees, Double-Drive Time fees, Stretch Wrap fee, etc., that would add another 25% to my bill, which turned out to be way more than I ever expected. They went outside to take "cigar" breaks every hour or two. I later found out that it wasn't really a cigar.
One of the guys stole over $4000 worth of jewelry from me and a prescription for Oxycontin, I had from years ago. Claims (there is only one person who answers to no one) told me that it was ridiculous to think that their employees would smoke pot in front of a customer and that there was no evidence of a theft, despite a filed police report. She was rude in our email exchanges and essentially, called me a liar and refused to even investigate the matter. No wonder these guys can get away with this crap! She said that they had to be concerned with employee rights - What about my rights?!? This is in addition to damage to the moved property. I also had to hire another mover to complete the job that they simply quit on. Not only was I violated, but offended by their lack of concern or empathy. Not once did the claims person take any information or agree to look into the matter. Whatever you do, DO NOT USE THESE GUYS!!!