Time Warner Cable Complaint - So I made a mistake . . . then the nightmare began
I made a mistake with my on-line bill pay and sent a payment to Time Warner that was intended for someone else--my fault, I get that. I contacted the "customer care" department and they opened a ticket (May 28th). I called again on May 29th and they closed the ticket without resolution. I reopened it, and called back on May 30th to find they had closed it again. This went on for about a week until I got a "supervisor" who told me to fax my bank activity to their accounting department. I then got a follow-up call saying the situation was handled. After several days without my funds, I called again and got a "manager" who said I needed a letter from my bank, that my statement was insufficient. Now its about 2 weeks since they received the funds. The manager told me she takes pride in her department's customer service, and that she would happily overnight the check as soon as she got my bank's letter. Well, wouldn't you know it, they sent it regular mail on June 15th, I still don't have it, and the proud customer service manager isn't answering her phone. REALLY??? Will be leaving for OOMA (phone service), AT&T for internet and Dish Network for television. I figure I then have a 1 in 3 chance of finding a company that realizes customers are people and not diseases.