Priceline Complaint - Priceline Cancels My Confirmed Airline Tickets After I Bought Them!!!!!!!
NORWALK, CONNECTICUT -- On July 16, 2011 I purchased two nonrefundable airfare tickets from Priceline. Despite getting a confirmation e-mail complete with ticket numbers and an airline confirmation code, the following morning I got an e-mail cancelling my purchase. I called and the supervisor said the airline had refused to honor the fare and there was nothing Priceline could do. They wanted me to re-book the same exact flights for $800 more. I called later in the day and this time was told my tickets had gone through and I got another e-mail confirming this. 3 hours later they sent me another cancellation e-mail. How can a company notorious for not letting customers change their reservations refuse my reservation??? I asked them to book me on any airlines for the price I bought my tickets for. They refused. I asked for a travel voucher to make up the $800 price difference and they refused. If they complete a sale with me, they should honor it. The airline changed its mind about offering the fare, but how does that translate into my problem? I bought my tickets from Priceline, not the airline.
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