Diamonds International Complaint - Refuse To Give Refund For Item Not Purchased
GEORGE TOWN, GRAND CAYMAN -- May 4th, After attending several lectures on how great/cheap Diamonds Internation were by the cruise shopping specialist,(carnivial Freedom). At the store, I found a ring I liked, not sure I wanted to purchase. Ring was 4200.00.After speaking with store mgn. We agreeded I put 300.00(cash) on the ring, and when I returned to the states Monday May 9th. I would contact the store, let them know if I were going to purchase ring. If I decieded not to purchase ring, the 300.00 was to be refunded. I ask for receipt, sales clerk filledoutinvoice. Itcontained my name, address,
information about the ring (4200.00-300.00 with balance).
if I decided to purchase. Monday May 9th. I contacted the store, only to be told, MGN NOT AVAILABLE, I explain I wasn't going to purchase ring, and I wanted a refund. Clerk stated"would have to speat to mgn".I e-mailed mgn, no response, e-mailed shopping specialist from cruise. She responded via e-mail. she would contact store mgn. for me. Three wks had passed. I e-mailed manadger explaining that husband had lost job, could not purchase ring and wanted a refund. No response, called store, mgn said she had taken vacation, I told her I wanted refund, Did ask her to send picture of ring.
She did, I e-mailed her back" told her I wanted refund. Thats when she responded via e-mail she would give me IN STORE CREDIT. I contacted D. I. via phone, was told I would have to file complaint. I then contacted then via e-mail. Told them I wanted refund, they responded next day via e-mail.
Told me I would receive IN STORE CREDIT. Please help me get my money back.
D. I. hasn't lost any money, no restocking fees.
They gained 300.00 dollars of my hard earned money, and I trusted the store mgn. that if I dittn't purchase ring this money would be refunded to me. I DON'T WANT A STORE CREDIT, I WANT MY MONEY BACK.
WARNING, DON'T MAKE A HAST DECISION AS I HAVE, DON'T BELIEVE WHAT YOU HEAR
AND ONLY HALF OF WHAT YOU SEE.