Radio Shack Complaint - Warranty run around - Audio Headphones
Bought a set of wireless headphones to replace the realistic ones that lasted for years. After about six months quit working. After, reading the manufactures 1 yr warranty.
The warranty told me to take the product and receipt back to place of purchase.
First try, yielded nothing but the run around. I asked not for a refund or replacement but help on the warranty. The associate said that it was after 90 days. I know that, I'm doing what the warranty told me to do. The associate then said that he couldn't do anything, the manager would have to decide and he wasn't there.
Next try, same thing. I didn't want a refund I wanted help with the warranty. The warranty that said to take it back to the store. It is after 90 days won't do anything and I need to contact the manufacturer, said the associate. Funny thing is Auvio premium products can only be bought at Radio Shack outlets. It is almost like Radio Shack contract manufactures them. I would say that almost makes them the manufacturer. "The warranty says take it back to the place of purchase", I said..nothing. What was upsetting is that this time the manager was in back, but wouldn't come out and tell me. The manager let the associate handle the situation. I do need to say that after a while they did say if that they would send them in that it would cost $20. By that time I was upset enough that I was done. Why wouldn't they offer that suggestion at first, that was the help I was asking for. However, after the run around, the lack of urgency, and making me feel like a bother to them, I was done.
Again, let me be clear I was not asking for a refund or replacement but help in the warranty. The warranty that said take it back to the store. Thinking back, I do not remember ever receiving bad service from Radio Shack. However, after this episode and reading that others have had the same experience, I'm done with The Shack.