Toys R Us Complaint - Horrible Customer Service/ Incompetent Sales People
LIVONIA, MICHIGAN -- After my most recent experiences with a particular Toys R Us in Livonia, Michigan....I will no longer be shopping with this company. I put a swing set on layaway in April, 2011. Had enough of a problem when I did this finding someone who actually knew HOW to even do a layaway for me like it was totally foreign! Then, I go there today to pay it in full so I can have it set up for my sons 4th birthday this weekend and first, they tell me my layaway is not in the system. After 20 minutes of arguing they finally locate it ($400 had already been paid so I was not a happy camper!)Then they tell me it will be 2 weeks for the item to arrive! I was never informed of this during the entire 2 months I was paying....and on my layaway receipt it says "some items may take up to 14 days to arrive in store" with no specific information as to what items this includes. So I proceed to ask if they have any of this particular swing set in stock...and YES, they have 2 in the back room. I say "well why can't I have one of those"....and they tell me "because YOURS is not here". No one in this store had a CLUE as to what they were supposed to be doing, and no one seemed to care AT ALL about helping me out. At this point I was FURIOUS! I ended up RETURNING the swing set and going to another store and purchasing it.
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