Cingular Wireless Complaint - Bad Service, Bad Phones
OKLAHOMA CITY, OKLAHOMA -- I paid a substantial amount of money for 4 Motorola phones from Cingular about 14 months ago, and I signed up for two seperate and somewhat expensive service plans for these phones.
I did not purchase the special insurance because I felt like the phones should work just fine for at least two years. I mean, my toaster has worked great for over ten years; my car has over 315,000 miles; I assumed my phone would last a little while.
Alas, I'm 14 months into a two year plan and problems have come up with my phones. 1 phone has died altogether and cannot be fixed according to Cingular, and 2 other phones have major problems and are probably about to quit.
I droped off my phone (the dead one) at Cingular last week. I was told that it was too bad I didn't buy the insurance and there was nothing they could do. I would have to just buy another phone. Of course, another phone will not be eligible for any discounting and the cheapest they had was $179.00.
So, being very enterprising, I thought I would change my service plan to the cheapest available and just grudgingly pay out the last 9 months. Alas, foiled again. The cheapest plan Cingular offers, according to my phone call today, is only a couple dollars less than what I currently pay. I don't believe this as my plan is rather expensive and I use a lot of minutes.
I do, however, have the option of canceling the dead phone from my plan. That'll only cost me $150.00.
They got me every which way. The least expensive new phone is $179.00. Cancellation of the dead phone and paying out the remainder of the contract at the lowest rate is over $500.00. Leaving the plan alone and paying it out (while receiving no service) is $765.00. I'm screwed any way you look at it.
I would think that both Motorola and Cingular would stand behind their products and services. I run my own business and would NEVER treat good customers in this manner. I suppose they don't need my business because there is so little competition in the wireless market.
THIS IS A CLASSIC EXAMPLE OF JUSTIFICATION FOR GOVERNMENT REGULATION. If you routinely mistreat your customers, and there is no where else to turn, our government should step in to provide us some relief. Govern yourselves or you may find yourselves governed.
I told the guy on the phone that I would spread the word of my misfortune with Cingular to as many people as I was able. That is the purpose of this rant.
This is my experience and the opinions above are my own.