Popeyes Chicken And Biscuits Complaint - Bad Service /Restaurant Dirty

Review by bikrmom623 on 2011-06-21
Visited Elkton Maryland Popeyes on rt 40 and my order was incomplete. They forgot to put in 8 biscuits when I called - after I got home the manager said that there was nothing that she could do, she never offered to reemburse me at a later date so I told her that I would never visit this store again and she said and I quote "thats fine with me" what nerve she has to say that.

Don't Popeye's train their managers customer service 101 ? I doubt..The first rule oif thumb is the customers are always right!!! Hear that Tina? Lost a customer and I will not stop writing reviews until I am satisfied.
Comments:6 Replies - Latest reply on 2011-06-22
Posted by MJGoldfarb on 2011-06-21:
Always check your order before leaving the establishment. Should there be an error it could be fixed on the spot.
Posted by Anonymous on 2011-06-21:
"The customer is always right" is not a valid statment anymore when it comes to fast food and retail
Posted by Churro on 2011-06-21:
The customer can hire and fire the business at will. The reverse isn't true. Customers can survive just fine without Popeyes. The reverse isn't true. That's why the customer is always right. Because in the end they have the power.
Posted by Manuel on 2011-06-21:
Littleshorty, I agree sometimes. I have worked in fast food and retail and some people are just unreasonable.

However, it seems to be very common for a fast food place to short the customer, then (instead of trying to correct the issue) will accuse the customer of trying to get something for free!

Is it really worth angering a customer over 8 biscuits? Are they so certain that the order was complete?
Posted by Josh on 2011-06-21:
"The customer is always right" is a phrase that I've heard a lot when I worked at TRU. It was often said after a request that wasn't very reasonable.

Customer: I want 10% off of this bike, it was rode around the store.
Me: It was a new bike, your child was the first one to take the bike down and ride it.
Customer: But the customer is always right!
Posted by Venice09 on 2011-06-22:
Great example, Steve!

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