Empire Carpet Informative - Empire Carpet Way over priced
We are redoing the upatairs of our home and want new carpet. About 400sq ft. Empire showed up on the dot as far as time and the salesman was very nice and informative. He did the measurements and came up with 500 sq ft??? I asked how is that possible and he said that we had 423 sq ft but they have a overage factor. Really 80 sq ft for overage. Either Empire does not trust the salesman's measurments or they just want to mark up or both. Ok, he comes in with a bib at 2100.00. Holy cow! He then just dropped it to a magical 1800.00 with a 30 second phone call to his boss.
I had a nother company come out and gave me a bid for 1100.00 for the exzact same carpet with the same offer. Dont use Empire.
Company Response on 06/23/2011:
I’m sorry you weren’t happy with your estimate. Our sales representatives take many factors into consideration when calculating your fully installed price including the product, padding, installation and any other materials needed to complete the project. If you haven’t already gone with another company, I’d like the chance to speak with you to see if you’d reconsider giving us another chance. If you’re willing, please send your contact information to email@example.com or call me at 888-588-2315 x4195 and we’ll follow back with you. Rebekah Clerk, National Customer Service Manager
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