Budget Rent-A-Car Complaint - Entertainment coupon doesn't work
INDEPENDENCE, MISSOURI -- I bought the Kansas City Entertainment book. There was a coupon in there for Budget for a 10 day rental one would receive up to 20% off and $35 off one rental. I put the coupon codes in on their website, but it wouldn't take off the amount. I called the local office that I am picking up the car, and they told me that they were a franchise, and not a corporate store, and I would need to call the main reservation number. I did, and was on hold for 15 min. The person that I talked to didn't understand what I was wanting, and transferred me to customer service. While talking to customer service, the representative said he couldn't hear me, I told him I could hear him fine. He said well I can't hear you, and hung up. I called Customer service back, and talked to a different lady. She told me that they can't give me an estimate of what the total price would be minus the coupon. She told me that I would get the $35 for sure, and part of the percentage. The percentage has to do with how many cars are on the lot. Seems like an easy way to short change. Well, I did the reservation. Even minus the $35 that would be the cheapest one around. I called back to the local store, and then they informed me that this franchise only does one or the other even though the coupon says both. I said why are these coupons even printed here if they don't work. He then told me to call the local reservation number, and see what they can do. Well they can't do anything. I asked the person there, how are people supposed to know if a store is a corporate or a franchise, and why do these show up where there are no corporate stores. The closest corporate store by the way is in St. Louis Mo. That is over 200 miles away. Beware of their coupons.