Jack Wolf Dealership Complaint - Spare Tire Issue

Review by TCarter1368 on 2011-06-21
On June 14 I purchased a Grand Caravan Crew. I asked the salesman & presumed his boss if there was a full size spare tire. They both have stated there was a spare tire just like the four on the vehicle. I took their word for it that day. The next day went back to the dealership and specically asked if for sure there was a full size tire.

Again I was assured there was. The next day I pulled the tire out from the vehicle and there was a temporary tire. I always get a full size tire with my vehicles. the dealership says there was a miscommunication. I disagree because there was two different times it was discussed. I think I am entitled to a full size tire and rim just like they stated there was.
Comments:3 Replies - Latest reply on 2011-06-21
Posted by azspots on 2011-06-21:
You didn't check the spare, why?
Posted by Whiteduck on 2011-06-21:
And where would you put it? I'd assume the hole where it goes is meant for the donut tire that came with it and a full size wouldn't even fit.

Really a preference on your part and annoying after you asked, but if it makes a difference to you, you should have checked.
Posted by Slimjim on 2011-06-21:
Probably didn't check the spare because was told twice it was a full size. Poster has a legit gripe IMO. Dealership should have checked, not the customer. They are the ones that said it was a full spare. I don't necessarily believe that puts them on the hook for a 5th rim and tire, but it wouldn't be a bad idea to try to come up with at least a full size spare on a generic rim.

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