Raymour And Flanigan Compliment - Helpful Sales Associated Make Furniture Buying Easy
When my wife and I were looking to buy furniture for our new home, we had a some idea of what we wanted to buy. We were still waiting to close on our home and saw an ad on TV at Raymour & Flanigan about an offer for no interest until 2015. I'm a bit of a sucker for those type of deals when I know I'm going to buy a lot of items anyway, so we headed out to the closest Raymour & Flanigan.
When we got there, we saw several sales people. One lady greeted us quickly and we explained we were going to browse. She asked if we wanted water and got us a couple of free water bottles, then let us go on our own (as we kind of requested). We saw several sectional couches that we were somewhat interested. Not actually owning the house yet and not having access to it, we weren't 100% positive of the dimensions of the furniture we could fit in there. We found a few items we liked, having a general idea of the dimensions, so we inquired with the sales person if there was a way to get the sale, but not actually purchase anything on that day. She said that we could put a deposit down on an item and then come back whenever we would like and we would still get the sale. She said if we put a deposit on item A, but wanted to buy item B, C, and D instead of A, then the sale would still apply. So we put a deposit down on a sectional.
A couple weeks later, once we settled on the house and had the dimensions, we went back to the Raymour & Flanigan. We realized the sectional we originally picked out was not good for the house. We were in the store for around 3 hours looking at just sectionals. The sales person from before remembered us and assisted us when we need it, and gave us space when we needed it. Eventually we found one we liked. We didn't purchase it yet since we wanted to get those measurements and map it out in the room. We spent only about 30 minutes picking out a dining room set.
Later that week, my wife went to the store and actually made the purchase of the sectional and dining room set. Delivery was set up for a Saturday when we were going to be physically moving everything into the house from our apartment. The timing was perfect.
The delivery truck pulled up when they said they would be there, even giving us a phone call 30 minutes before they arrived to let us know they would be there in 30 minutes. The furniture they had was unloaded and put into our house. It seemed to be the wrong furniture, but I wasn't certain because there were two sets of sectionals that we were looking at. I thought this was the one we decided against, but I figured that maybe my wife changed her mind at the last minute. I signed (since they did deliver what was on the delivery ticket). My wife was taking a test that morning, so she wasn't there for delivery.
When she got back, she took a look a knew right away that it was the wrong furniture. She immediately called one of the two salespeople who helped us. He took the call and said he would look into it. He called me back within 30 minutes and said that they did mess up. He scheduled a delivery for the correct furniture to arrive in a few days and said not to worry about the furniture we had presently (in terms of any damage that may be made from our pet or anything of that nature).
When the new furniture came in, they took away the wrong furniture with no problems at all. Overall the entire experience was much better than I thought it was going to be. The only problems were deciding which furniture we wanted.