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UBid Complaint - Ubid A Company Without Morals - Computers
Computers - Complaint
Avoid U-bid like sin. Refurbished computers are apparently bottom of the barrel. Got one at average bid-price, died after 2 months. Won one with a low-bid, Ubid refused to send it, seller apparently got "SELLER-REMORSE". Wasted a lot of my time! A company without morals.
Company Response:
We are sorry that this buyer has had these two bad experiences. We hate hearing these types of comments because we work very hard to provide consistently great products and service, and have been for 15 years. Ju Refurbished and recertified merchandise is generally very good product - it's typically been through a thorough inspection, has been re-built or re-conditioned, and packaged for sale. Warrantees are offered on most of these products through the manufacturers, although the timeframe may vary. This customer didn't say whether they called uBid on the first purchase, but that likely would have been under mfr warrantee. A large share of uBid's customers buy re-certified and refurbished products every day and are completely satisfied. uBid's Circle of Trust is our pact with customers and sellers that we will provide a safe, protected, honest buying experience. There are times when unfortunate situations occur and we always work to make it right, starting with a 15 day no questions asked return policy. We have live phone customer service daily and 24/7 email monitoring should anyone need to contact us regarding their purchase.
Comments:
Posted by GeekieChick on 2011-06-22:
I've had nothing but great experiences with uBid, I've gotten a lot of products from them that I would not have been able to afford from other places. Tablet, iPod, even a really cool coffee maker. Most of the items you get at uBid are re-certified or open box but that's fine with me, I've never had an issue with them.
Posted by pcchips on 2011-07-08:
Again, 2 bad experiences is not all what you'll have. You'll have more bad experinecs. Chekc for your self the problems on their web site, they do not care about buyers or sellers.
They are morally bankrupt company and I am amazed the FTC allows them to stay in business.
They are morally bankrupt company and I am amazed the FTC allows them to stay in business.
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