Company Response on 06/22/2011:
We are sorry that this buyer has had these two bad experiences. We hate hearing these types of comments because we work very hard to provide consistently great products and service, and have been for 15 years. Ju
Refurbished and recertified merchandise is generally very good product - it's typically been through a thorough inspection, has been re-built or re-conditioned, and packaged for sale. Warrantees are offered on most of these products through the manufacturers, although the timeframe may vary. This customer didn't say whether they called uBid on the first purchase, but that likely would have been under mfr warrantee. A large share of uBid's customers buy re-certified and refurbished products every day and are completely satisfied.
uBid's Circle of Trust is our pact with customers and sellers that we will provide a safe, protected, honest buying experience. There are times when unfortunate situations occur and we always work to make it right, starting with a 15 day no questions asked return policy. We have live phone customer service daily and 24/7 email monitoring should anyone need to contact us regarding their purchase.