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Workout World Informative - Just something informative....regarding cancellation
RANDOLPH, MASSACHUSETTS -- Well the reason why I chose to join WOW was probably for everyone's reason why, CHEAP PRICE! My wife and I entered a payment of only $10/month each with no contract (thank goodness). So of course we could not do a complimentary workout for a day or even a week, as most gyms would do to see if you like it. It's basically you either sign up or don't. So after walking around the place we said what the heck let's sign up because not only was it cheap but also it was so close to the house, which if we wanted to, could walk there. That could save us money on not only the membership but on gas as well. And of course the 24hr helped a lot also.
So we signed up and I am a big guy, muscular guy, but I am not the type of person that will look at every woman in there. I am very serious about my workout and I like to get in there, put on the headphones, and get out. But then I would constantly have other guys always ask me questions and blah blah blah. Anyway, if I was not working out with my wife when she would go in there on her own of course you would have every guy look at her and she felt uncomfortable when I was not there, and I did not blame her. So she canceled her membership after being there for a week or so. O by the way the WOW location is in Randolph, MA.
Her cancellation went smoothly b/c I guess we were not under contract but then here came mine. My cancellation went smoothly but after being on the phone for so long saying I was the next caller and then all of a sudden I exceeded the max hold time of 9 minutes and then got disconnected. But after countless tries I finally got through to a representative named Sonia. If you live in the Northeast, see if you can get the representative named Sonia. She canceled my policy sent me a letter within 5 minutes and it is canceled. Now I'll just have to wait and see if they bill me again so I made sure I saved the letter.
For those of you who do cancel make sure you have them send you a confirmation email of some sort or see if they will give you a reference number. If possible try to stay on the phone with them and be by your computer and wait for the letter to arrive to ensure they sent it. Because if not, you may be waiting for something that will not arrive and then have to try to call, which could be a disaster.
So I guess I cannot say I had a horrible experience with the cancellation of my membership, but I can tell not only from the posts here, but by their attitude that it is a complete ring around to try to cancel if you are under contract.
I hope for those of you who do have a contract get out of it smoothly. For those of you who are thinking of joining, even though I did not have a terrible experience, I wouldn't sign up again. listen to the post!
So we signed up and I am a big guy, muscular guy, but I am not the type of person that will look at every woman in there. I am very serious about my workout and I like to get in there, put on the headphones, and get out. But then I would constantly have other guys always ask me questions and blah blah blah. Anyway, if I was not working out with my wife when she would go in there on her own of course you would have every guy look at her and she felt uncomfortable when I was not there, and I did not blame her. So she canceled her membership after being there for a week or so. O by the way the WOW location is in Randolph, MA.
Her cancellation went smoothly b/c I guess we were not under contract but then here came mine. My cancellation went smoothly but after being on the phone for so long saying I was the next caller and then all of a sudden I exceeded the max hold time of 9 minutes and then got disconnected. But after countless tries I finally got through to a representative named Sonia. If you live in the Northeast, see if you can get the representative named Sonia. She canceled my policy sent me a letter within 5 minutes and it is canceled. Now I'll just have to wait and see if they bill me again so I made sure I saved the letter.
For those of you who do cancel make sure you have them send you a confirmation email of some sort or see if they will give you a reference number. If possible try to stay on the phone with them and be by your computer and wait for the letter to arrive to ensure they sent it. Because if not, you may be waiting for something that will not arrive and then have to try to call, which could be a disaster.
So I guess I cannot say I had a horrible experience with the cancellation of my membership, but I can tell not only from the posts here, but by their attitude that it is a complete ring around to try to cancel if you are under contract.
I hope for those of you who do have a contract get out of it smoothly. For those of you who are thinking of joining, even though I did not have a terrible experience, I wouldn't sign up again. listen to the post!
Comments:
Posted by Anonymous on 2011-06-22:
Good to know about the no contract option as there are dozens of horror stories from contracted members of WOW reliving in vivid detail the nightmare of trying to cancel their membership. Also, excellent advice on getting a cancellation reference confirmation # and follow- through email.
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