Priceline Complaint - Poor customer service and hidden fees
I want to warn others to not use Priceline.com. I had a problem with my name your own price offer and called customer service. He told me their policy, which I knew, and then asked to speak to the highest level of customer service. I put in a lower star rating so I would not be charged extra resort fees. It bumped me up to a 3 star hotel which has resort fees. I am being charged more than my offer price when I get to the hotel. He could do nothing and kept repeating their policy. Be careful, there are hidden charges. Do not waste your money. There are other great sites out there.