BB&T Complaint - Something so simple turned into a war.
JAMES ISLAND -- So I have been a loyal BB&T customer for 12 years, and I feel as if I have been betrayed. The countless times I have been let down and disappointed in this bank have left me emotionally distraught.
Today I simply just went to make a deposit in my checking account and the atm was not working properly and took my card in the process. Not allowing me to even insert my check. I Marched into the bank and frantically explained the problem to the ONLY teller that was working on a lunch hour. (Which makes no sence to me) She explained that she was unable to check due to being the only one working the drive thru and the counter. I knew that was a lie because the relationship banker was just finishing up with a client and could have taken over for 10 minutes.
Finally I had a chance to speak with that Relationship Banker and she told me that there was a gentlemen that came in not too long before me and had the same problem. WTF!