Hanson's Complaint - Removal of ridge vents, installed 18-23 inches from gutters, letting in cold and hot air.
On 11-11-09 I called Hanson's and other roofing companies to have my leaking roof replaced. I chose Hanson's over my second choice Mr. Roof. The roof was installed in January of 2011. Immediately after the roof was completed, my upstairs rooms were as cold as the outside, and I could look in an area above the stair well and see outside. The gutters that were also installed in January, also were leaking over the front porch area. I called Hansons back and they sent out the same people who installed the roof. I did not hear from the gutter contractors. They added additional shingles in the area outside and batt insulation over the spot on the inside of the house. This did not resolve the cold temperatures in my upstairs rooms. I called Hanson's again and again and again. This time I was only to get to someone named Lisa, the office manager, I believe. After playing phone tag for several months, I finally got Lisa again. She stated that to have the ridge vents on the lower sides of the roof removed I would have to send Hanson's a check for $500, and when the check cleared she would call me with a date for service. She stated that she would call the gutter contractors. More phone tag, more time, I called when the check cleared to set up a service date. Lisa then informed me that I would have to get a written letter from the building inspector in Detroit stating that it was okay to remove these vents. I went to the Coleman Young building and scheduled an inspector visit. The inspector stated after the second inspection, that he would send another letter to Hansons to remove these vents. More time expired, now it's September and I want the vents fixed before the next winter season. Again, the only person I was able to talk to was Lisa, who was still waiting on the building inspector report. I called and spoke to the supervisor of the building inspector, who informed me that they did not respond to requests from the consumer and if I had a complaint that I would have to speak to the contractor that installed the roof. Bam, right back to square one, vents on both the front and back of my roof letting in and out air and leaky gutters and no success in getting them fixed. No help from the building inspector or Hansons. In December of 2010, I started a prepaid legal account with the hopes of getting legal assistance to remove these vents. Again, I was unsuccessful in getting any results, as they needed a copy of the building inspectors report and other pertinent information. I was unable to obtain a copy of the building inspector report. With another winter fast approaching, I took the suggestion of the first building inspector and called an insulation contractor, also in December, Novi Insulation to see if they would/could help me. They scheduled a date for January, but due to some problems they were having they were not able to come out until February. I have to say, they knew what to do, and did what they said they would do, excellently. Almost immediately, before they were finished, I could feel the warmth returning to my upstairs rooms. The back ridge vent is in a storage area and I did not have this area done, because I did not have anywhere to put the items that were being stored so they could spray this area. From out of nowhere, the gutter contractor called in February 2011, came out and looked at the gutters, stated that we needed another downspout and they installed this sometime in February 2011. In March, I received a call from someone, not Lisa, at Hanson's asking if I was satisfied with their service. I stated, I was not. I gave her the same information that is in this letter. Several weeks later, someone else from Hansons called, this time a contractor supervisor. I kept missing him, and he finally stated that he would not call me again, but wait for me to call him. I was not able to get to talk to him any further. I cancelled prepaid legal, decieded to caulk this up to lesson learned, at the tune of $10,000 and move on. The only other thing I did not do was file this complaint. My check from Hansons was returned per my request and I bought an Amish heater for the upstairs. I should have gone with Mr. Roof, and saved $6000, again my error. I am also sending an email to Brian Elias about the above situation, and then I will put this to rest. Just one more reason to mistrust contractors.